Privacy Policy

We understand the importance of Personal Information and Non-Personal Information of our Users and are committed to ensuring the protection of such information in accordance with applicable data protection laws and regulations.

We collect, use, protect, store, share, transfer and disclose Personal Information and Non-Personal Information collected through Your access / usage of Our website domain under the name www.monax.com.tr and related mobile applications (collectively referred to as "Platform").

This Privacy Policy ("Policy") is applicable to all logistics and transportation services being offered on the Platform by MONAX GLOBAL LOGISTICS AND PROJECT TRANSPORTATION INC. (hereafter referred to as "Company", "We", "Us" and/or "Our" as the context may require).

Reference of "You", "Your" or "User" in this Policy shall mean anyone who is availing Our Services or the Payment Services by accessing Our Platform.

By accessing Our Platform, You are consenting to this Policy and the Terms and Conditions for availing the Services and the Payment Services as available here and Refund and Cancellation Policy available here and such other terms as may be reasonably required by US from time to time to render the Services and Payment Services in an effective manner.

Collection of Personal Information and Non-Personal Information

When You use Our Platform for availing Our Services and Payment Services, We collect Your Personal Information and Non-Personal Information, provided by You during the course of Your access/use of Our Platform for availing Our Services and Payment Services.

In this Policy, Personal Information shall mean and include the following information:

• Your full name;
• Name of the company or organization (if any).
• Your current or previous addresses and company's or organization's address (if any).
• Your e-mail address.
• Information on Your shipment.
• Your User ID and password.
• Your financial information such as bank account or credit card or debit card details or other payment details (as may be permitted from time to time).
• Your mobile phone number and/or telephone number.
• Government documents and identification numbers including your Permanent Account Number.
• Financial information such as transaction histories, bank accounts, credit and debit card details or other payment instrument details.
• Information from Your e-mail accounts (as permitted);
• Information from Your device (as permitted)
• Other information provided when You correspond with Us through our Platform; and
• Any updates to the information provided by You to Us.
• Your location data collected and used by our Monax logistics app for proper functioning of business and these apps.
• Upload or stream images, videos or audio or other files while using Monax Services

Other than the Personal Information, following are the Non-Personal Information collected:

• Information collected through cookies, beacons and other digital markers while navigation or access of Our Platform;
• Technical information collected from the Platform like internet protocol (IP) address, browser type, browser language, operating system, date or time stamp of the User accessing Platform;
• Your response to Our emails or offers or links sent by Us; and
• Your current or previous addresses and company's or organization's address (if any).
• All the details that may be requested by Us while any User visits, accesses or uses Our Platform.

We may also collect, store, manage and process certain Personal Information and Non-Personal Information provided by You to avail and use the services of third parties offered on Our Platform.

We shall ensure that Your Personal Information is updated once filled in by you, however in case of any change or discrepancy in Your Personal Information, You shall intimate the same to Us through the contact details provided in this Policy.

Use of Personal Information and Non-Personal Information

We will use Your Personal Information and Non-Personal Information for the following purposes:

• To render/handle the Services and Payment Services that You or Your company or organization have requested;
• To implement transactions You requested, and, more generally, to provide You with the Services and information requested from Us, including to respond to inquiries about the tracking of packages or ensuring adequate pick-up and delivery of shipments;
• To resolve Your claims including for any cargo damage;
• To respond to the inquiries We receive from You or Your company or organization;
• To provide You notices of our products, services, service developments as well as personalized contents that may address your needs;
• To track the trend, User moment and use of the Platform by the User;
• To identify problems in the Platform and enhance User experience;
• For authentication and identification purposes;
• For audit and reporting purposes, to perform accounting and administrative tasks and to enforce or manage legal claims;
• For internal review and analytical purposes;
• To improve Our internal customer training to enhance security of Our Platform;
• To comply with Our legal obligations;
• Your location data collected and used by our Monax logistics app for proper functioning of business and these apps.
• To protect, enforce or defend legal rights, privacy, safety or property, whether Our own or that of Our director, employees, officers, members or others and to enforce compliance with this Policy and also to comply with applicable law or government requests or to resolve any disputes in relation to the Services and Payment Services provided by Us to You.
• We retain uploaded images, videos or audio files information as necessary to resolve disputes, provide customer support, troubleshoot problems or for internal research and analysis as permitted by law;

The Personal Information and Non-Personal Information collected shall be retained by Us for as long as it takes to fulfill the purposes stated above or as otherwise required under applicable laws.

Permission for Collection of Personal Information and Non-Personal Information

You can visit most areas of the Platform without providing US any information; however to avail Our Services and Payment Services our Platform requires Personal Information and Non-Personal Information from You. Such Personal Information and Non-Personal Information is required to fulfill our legitimate interest of knowing You as a user of our Platform or to offer You the Services and Payment Services, as a potential customer, that fulfill Your needs. The provision of providing Your Personal Information and Non-Personal Information is voluntary and is therefore based on Your consent. However, if You do not provide such Personal Information and Non-Personal Information or decide to opt-out or withdraw the consent for collection, storage and usage of the Personal Information and Non-Personal Information, You may not be able to avail Our Services and Payment Services through Our Platform and We reserve the right to immediately suspend Your access to the account and Platform without any notice to You.

Sharing of Personal Information and Non-Personal Information

We may disclose and/or share Your Personal Information and Non-Personal Information collected and stored by US in the following manner and circumstances, to which You consent, as and when You agree to avail our Services and Payment Service:

• With any company that is a member of Our group company / Our affiliates, where it is in Our legitimate interest to do so for internal administrative purposes, to perform the Services in efficient manner as requested by You through the Platform;
• With third parties as may be required for Us: (a) to provide access to Our Platform for rendering of Services and Payment Services; (b) to conform with applicable legal obligations; (c) to enforce Our Policy, Terms and Conditions, Refund and Cancellation Policy and other agreement (if any); (d) to expedite OUR advertising and marketing activities; or (e) to detect and prevent fraudulent or illegal activities related to Our Payment Services.
• With government authorities or if required under applicable laws or in the good faith to belief that such disclosure is reasonably necessary to respond to law firms, auditors, consultants, police, subpoenas, court, tribunal or any other legal processes in relation to the Services and Payment Services provided to You by Us;
• With other entity involved in case of scheme of merger, acquisition, re-organization, amalgamation or any other restructuring of Our business. In case of such a scheme being approved the other business entity or the new combined entity will follow this Policy or with such amendments as considered appropriate and conveyed to You.

Your consent for sharing of Your Personal Information and Non-Personal Information is obtained through click-through agreements or where Your consent is part of the Terms and Conditions agreed upon by You for availing Our Services and Payment Services.

USERS Rights in relation to submitted Personal Information and Non-Personal Information

In relation to the submitted Personal Information and Non-Personal Information, Users are entitled to:

• request access to Your Personal Information and Non-Personal Information processed by Us;
• request an opt out and withdraw the consent given for use of Personal Information and Non-Personal Information;
• request the rectification of Your Personal Information and Non-Personal Information;
• In case of any feedback, concerns, question, discrepancies or grievances, lodge a complaint with the grievance officer on the email address specified here-under below

All the above-mentioned requests by You may take up to several days to implement.

Security Precautions

We have adopted and placed various security practices and procedures including technical, operational, managerial and physical security controls to safeguard Your Personal Information and Non-Personal Information to protect the loss, misuse and any alteration of the Personal Information and Non-Personal Information under Our control. Further, Our directors, officers, employees or members shall be bound by the confidentiality policy which mandates and obligates them to protect the confidentiality of Personal Information and Non-Personal Information. Also, We conduct audit of Our security practices and procedures in accordance with the applicable laws.

While sharing Your Personal Information and Non-Personal Information as specified above, appropriate measures shall be taken to ensure that same level of security practices and procedures are being followed by such third parties.

Whenever You access Your account, user ID and password, We offer You a secure server. Although We take such steps to protect Your Personal Information and Non-Personal Information, no security practice and procedure is foolproof and thus We cannot guarantee the absolute security of Your Personal Information and Non-Personal Information.

Cookies

The Cookies, beacons and digital markers are small computer files that may be stored on Your computer's hard drive and/or embedded in Our Platform page that enable Us to identify You and track Your visit on the Platform. You may disable cookies on Your computer and/or mobile device by changing the settings in the preferences/option menu in Your browser, if You do not wish to disclosure such surfing information; however disabling cookies, beacons and digital markers may affect the overall User experience of the Platform.

Advertisements

WE may use third party advertising companies to serve advertisements or deals when You visit Our Platform. These companies may use Non-Personal Information about Your visits to the Platform so as to provide You with the advertisements in relation to Your interest and movement in the Platform.

Collection of Information from Children

The Services and Payment Services shall not to be rendered to anyone under the age of 18 (eighteen) years, unless consent of their parents/legal guardian is obtained with regards to the Payment Services. We do not knowingly collect Personal Information from anyone under the age of 18 (eighteen) years and recommend that anyone under the age of 18 (eighteen) years seek Our Services and Payment Services through their parents/legal guardian or shall seek permission of their parents/legal guardian before accessing/using Our Platform.

External Links

Our Platform contains links to other websites that We do not own or operate. We provide such third-party website links for Your convenience and for Our members. These third party website links are neither endorsement nor referral to such linked services. Further, such third-party website links are subject to their separate and independent privacy policy, practices, procedures, statements, notices, terms and conditions, which We recommend that You read them carefully. The collection, use, and disclosure of Your Personal Information and Non-Personal Information will be subject to the privacy policies, procedure and practices of such third party.

Amendments

This Policy is subject to change, alteration or modification from time to time without any notice provided to You, for which shall be updated and posted with such changes, alterations or modifications on the Platform and therefore a periodic review of the Policy from Your end is recommended to keep You updated with the changes, alterations and modifications incorporated in the Policy.

Governing Law and dispute Resolution

This Policy shall be governed by and construed in accordance with the laws of Turkey. All the disputes in relation to this Policy shall be adjudicated exclusively by/before the competent court/tribunal in Istanbul only.